FAQ’s

Where to buy Kratom in Canada? We ship to: Saskatchewan, Ontario, Quebec, Alberta, BC, New Brunswick, Labrador, Newfoundland, P.E.I, New Brunswick, Nova Scotia, N.W.T, Nunavut, Yukon.. and Manitoba!

IDK offers potent, pure organic Incense products. The products are produced using wild-harvested sources so that they are pesticide free.

*Is Kratom Legal in Canada?Yes BUT! due to a lack of Health Canada & Canadian Food Inspection Agency (CFIA) approval, all Kratom products must be labeled “Not for Human Consumption” & “.. the ingestion of Kratom cannot be encouraged or advertised.”

*MIT45 = 38% MIT & 7% refined alkaloids (45% Total Alkaloids)
*MIT65 = 58% MIT & 7% refined alkaloids (65% Total Alkaloids)

*80X = 78% MIT & 7% refined alkaloids (80% Total Alkaloids)
*MITAF = 79% – 98% MIT (TBA)

*Powders = 0.6% – 1.8% MIT

*Whats the difference between “SUPERS” & “REGULARS” powder? The Super strain (SUPERS) are designated by their potency, testing up to 15% higher in alkaloid content when compared to the (REGULARS) strain.

*How much product is in one incense? A typical amount is 1g – 3g. A level teaspoon.

*Approximately how much powder is in a 00 capsule? 0.5g – 0.7g.

*Product Too Intense – Woozy or Sickly? cut back on the amount of product to create the incense. 1g – 3g per incense. **Not working for you.. then stop burning incense for a min. of 3 weeks.

*Stagnant Strain Syndrome: – IF someone burns the same strain over and over.. it will lose its magic. One solution for stagnant strain syndrome (a solution to high tolerance) is to blend as many high quality Incense strains as possible. *Not working for you.. then stop burning incense for a min. of 3 weeks.

*Kratom is a natural, organic, herbal product. It is not a manufactured drug. 

*Kratom color & strength can change from season to season. IE: seasonal climate conditions, soil quality, age of trees etc.

Orders / Delivery

🙂 We require up 24 hours to process an order. 

🙂 Daily cut off time is: 1:00 PM CST for Canada Post Shipping.

🙂 Daily (local delivery) order cut off time is 4:00 PMMon – Sat. CST.
*IF the delivery can be made same day it will. IF not.. it will be the next day.

Payment Method

We do not accept cash, credit card, COD or bitcoin payments. Only eTransfer.

*CashApp and Venmo payment app’s DO NOT
work in Canada.

Where is my order confirmation email?

An order confirmation email is automatically sent within 5 minutes of successfully placing an order. It may be filtered into your spam folder. If you cannot find our email.. please contact us immediately.

How can I communicate any special requests?

For any comments or requests regarding preferences about your order, please leave us a note on the Cart page before checkout.

Can I make changes or additions to my order?

Please contact us immediately and we will do our best to accommodate your requests. Due to our efforts to ensure that your order is delivered as quickly as possible, we cannot guarantee any changes to your order after it has been placed. If you would like to change more than one product in your order, please create a new order and send us a request to cancel your previous one.

Can I cancel my order?

As long as your order hasn’t been processed, we can cancel it and offer you a credit. (There are no monetary refunds. Product Credit only.)

How do I know which products to choose?

IDK does not make claims or recommendations to treat any type of medical-related conditions. We recommend doing your own research and use discernment before making your purchase.

Who can order your products?

To order from IDK, you must be eighteen (18) years of age or older, and agree to our Terms and Conditions in their entirety. Please click here to view the full details of our Terms and Conditions.

ORDER STATUS

How do I check the status of my order?

You may view the status of your order by logging into your account and clicking scroll down to the Order History section. Confirmations are sent via email within 5+ minutes when your order has been received or your order has been shipped.

If you did not receive any confirmation emails, please check your email spam inbox or contact us.

Please allow 1 business days for your order status to change.

Why has my order been delayed?

Your order may have been delayed or cancelled for the following reason:

1. We have not received payment – please verify that your e-Transfer was sent correctly.
2. Shipping carrier has delayed the shipment due to weather or technical reasons.

*Log into your account to check the order status. IF you have not received an order confirmation email, we may not have received it. Please contact us immediately if this is the case.

*Your order may be missing key information required for shipping.

SHIPPING

What kind of shipping options do you offer?

We offer shipping options that will deliver your package almost anywhere in Canada from 1-7 business days.

What is Canadian Same-Day Shipping?

As long as your order is placed before our cut-off time of 1:00 PM CST, it will be shipped that same day by Canada Post. *Canadian Same-day shipping does not mean you will receive your order on the same day it was placed or shipped.

Why do you not offer a “Regular Canada Post” ship option?

Simply put.. it is high risk!

Regular Canada Post = No tracking #. IF the package is lost in shipping, we are not liable & will not replace the product.

*We are not comfortable shipping products without a tracking #. Yes it costs more but hindsight is 20/20.

How do I track my package?

Tracking is included in your shipment confirmation email, which is sent shortly after your order is shipped. This email will provide you with the tracking number for your package and a link to the shipping carrier’s website. Please note that tracking updates can be delayed. We cannot assist with your package while it is in transit unless it is past the Guaranteed Delivery Date or tracking says ‘Verify Recipient’s Address’. If this is the case, please contact us.

The delivery of my package is delayed. Can you help?

Sometimes shipping service can be delayed. Please allow 1-3 additional business day to pass after the Delivery Standard Date before contacting us. At that point, we will follow-up with to help locate your package.

My tracking shows that my package was delivered but I did not receive it.

Please allow 1 full business day before contacting us, as tracking updates may not always be accurate. At that point, we will follow-up to help locate your package.. IF possible. We are not responsible for the item(s) once they leave our possession.

My address is incorrect. Can I fix it?

If you catch an error in your address, please contact us immediately. We may be able to make the correction as long as your order has not shipped. If your order was shipped with an incorrect address, it may be automatically returned to us. Please look out for a ‘Verify Recipient’s Address’ notification on your tracking. If this is the case, we recommend contacting the shipping carrier directly, as there may be a chance to correct the address.

RETURNS

What is your Return Policy?

Any product that is unopened / untampered with, may be returned to us for store credit of equal value within 14 days from the ship date.

CONTACT US

How do I reach Customer Service?

Please click here to reach our Customer Care Team.

ONLINE REVIEWS

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GOOGLE REVIEW LINK

IF you have an issue.. please contact us so we can solve the dispute.